FAQs and Support Center

Troubleshooting

Browser cache clearing

If you are having troubles accessing an assignment or class page in Maple T.A., you may want to try to clear your web browser cache to solve the issue. To clear the cache, open up your web browser settings and...

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"Could not create the Java virtual machine" Error

When starting Maple, the error Could not create the Java virtual machine is a fairly generic message. There are number of possibilities for the source of the problem, including: The Java heap size is too ...

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Can I repair a corrupted file?

To potentially repair a corrupted Maple worksheet, you can open the worksheet in a text editor and try the following: Delete every occurrence of "NUL". Tip: In the "Find" window of Notepad++ with "Reg...

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'Kernel connection has been lost' error in Maple

This error message suggests that the localhost connection between Maple and the kernel was properly established when Maple started, but then was broken. Likely, one the following is the culprit: Your works...

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Checking security software

Security software (a.k.a. anti-virus programs) can sometimes slow down Maple's loading time with active scanning, or even block it entirely. The easiest way to check whether or not your security software is ca...

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Updating graphics card drivers

You can attempt to update or roll-back your graphics card from the Device Manager (found in the Control Panel), but these automatic updates frequently fail to properly update drivers, and you may not have previ...

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Graphical glitches in Maple

Graphical glitches (such as text and other aspects of the Maple interface redrawing over itself) are usually the result of third-party software that tweak settings for the video card, so you may want to toggle ...

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Determining the most recently installed updates on Windows

Sometimes, updates to Windows can prevent Maple (and other programs) from working properly. To determine which updates were installed recently, please do the following: Open the Start menu. Select Setting...

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Meltdown and Spectre vulnerabilities

As an online assessment and solution provider, we would like to assure you that your institute's data integrity and safety are paramount to us here at Maplesoft. It is because of our commitment to security and ...

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Maple launch script for the jogamp issue

One of the most common start-up issues Maple experiences is with jogamp processes that delay the loading of Maple's GUI. The processes can be terminated manually, but the code below can be run as a batch scrip...

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