FAQs and Support Center

Activation & Licensing

'Invalid or missing license file' errors in Maple

The most common class of Maple errors is the "Invalid or missing license file" error, which comes in many flavours. This error indicates, obviously, that there is a problem either with the Maple license file, l...

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'There was an unknown network error' during activation of Maple

This message indicates that Maple's activation program is having difficulties connecting to the activation server. If the computer is indeed connected to the internet, an offline activation is probably required...

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"Unable to determine the Host ID of this system" error

This error message suggests that the activation program is having difficulty reading your system's Host ID. Below are some possible workarounds: Most likely, there is a permissions error which is preve...

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"Not enough activations left on this account" error

This error has a number of potential causes: Maple was installed on a new machine, but the activations for the Purchase Code have been exhausted. Typically, Maple can only be installed on one machine,...

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'Invalid host' error when starting Maple

"Invalid host" is a variation of the "Invalid or missing license file" errors. It indicates that FLEXlm (the licensing software used by Maple) is reading a different Host ID (or Disk Serial Number) than the one...

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Manual activation of Maple

Windows To activate Maple 2017, you can locate activation.exe using either a file manager (like Windows Explorer or File Explorer) or the Start Menu. Just in case, run the file "as administrator". T...

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How do I perform an offline activation of Maple?

To perform an "Offline Activation", please follow the steps below: Determine and write down the Host ID or Disk Serial Number of your system. Don't know how? Please visit Determining your computer's Ho...

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Where do I find/save my Maple license file?

Standalone Maple Your Maple license file is saved to your computer's Maple <maple>/license folder as license.dat. Please note that if your operating system won't let you save a license file in the licen...

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Determining your computer's Host ID/MAC Address/Disk Serial Number

Maplesoft products use FLEXlm for licensing, and a license file (e.g. license.dat for Maple) is tied to a computer, particularly the Host ID/MAC Address, or Disk Serial Number (for Windows). If you need to know...

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Hosted Services Agreement

The following is the Maplesoft Hosted Services Agreement that all customers of our hosted services will abide by. Should you have any questions about this agreement, please contact our Customer Success team. M...

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